Top Questions

You asked. We answered.

Replacement Lids

Are all your lids dishwasher safe?

Who wants to wash dishes when they could be doing, well, anything else? All our lids are dishwasher safe - but we strongly recommend rinsing them prior to putting them in the dishwasher. Simply let the water run through the spout as well as the vent and then toss them on the top rack of your dishwasher.

Do you have any tips to make sure my lid is screwed on tightly?

No one wants to cry over spilled milk - or coffee - so here’s some tips to keep a lid on it (literally).

  • Place the lid on top of your mug
  • Apply slight downward pressure & rotate counter clockwise until you hear a click and lid falls into place
  • Keep rotating clockwise to tighten down until secure

Care & Use

Care & Use

Take care of your Contigo & your Contigo will take care of you. Here’s all the info you'll ever need for every product we offer.

What are the black discolorations on my cap?

It can be any number of things depending on what liquid you have put in your bottle. It is most likely a natural build up that can naturally grow when beverages are left in bottles for prolonged periods or when bottles are not disassembled and allowed to completely dry. To avoid this natural build up from occurring, please keep the bottles clean & dry between reuses. Do not store beverages overnight in bottle. Always store with straw, lid, and body disassembled and separated to allow parts to remain completely dry and free of visible moisture to prevent discoloration.

To effectively clean your water bottle, we recommend that you disassemble and soak the parts in hot mild soapy water, then scrub parts using nylon or plastic cleaning pads & bristle brushes (e.g., Scotch-Brite(TM) Dobie(R) All Purpose Cleaning Pad). Rinse. Shake off residual water after rinsing or removal from dishwasher, then allow to completely dry overnight until visibly dry before reassembly and reuse.

What is the best way to prevent the discolorations/residues on the cap?

To avoid the black discolorations or natural build up from occurring, please keep the bottles clean & dry between reuses. Do not store beverages overnight in bottle. Always store with straw, lid, and body disassembled and separated to allow parts to remain completely dry and free of visible moisture to prevent discoloration.

What is the best way to remove and clean discolorations/residues on the cap?

To effectively clean your water bottle, we recommend that you disassemble and soak the parts in hot mild soapy water, then scrub parts using nylon or plastic cleaning pads & bristle brushes (e.g., Scotch-Brite(TM) Dobie(R) All Purpose Cleaning Pad). Rinse. Shake off residual water after rinsing or removal from dishwasher, then allow to completely dry overnight until visibly dry before reassembly and reuse.

Warranty Replacement

How do I submit a warranty claim?

To submit a warranty claim, go to the “Need Help” section and click "Lifetime Guarantee." Then, click "fill out form." Within the form, you will be required to submit two photos of your product in order for us to better understand the issue. Please include a photo of the lid, as well as a photo showing the issue at hand.

After we receive your information and photos, we will contact you within five business days with the results of your claim.

If my claim is approved, will I get the same replacement product?

While we would love to give you the exact same product it’s not always possible. Our stock levels are constantly changing so we may need to replace your product with a slightly different color or a similarly featured model.

After we receive your information and photos, we will contact you within five business days with the results of your claim.

What if I didn’t purchase my product from GoContigo.com, can I still submit a claim?

It may be faster to return your product to the retailer you purchased from, however this is not required.

Please review the warranty information under “Need Help” and then “Lifetime Guarantee”. If you believe your product qualifies for the warranty, simply fill out the form (you do not need an order number) and we will review it accordingly.

I submitted a warranty claim, what’s next?

We typically process warranty claims within 2-3 weeks. Once we review them, we’ll reach out and let you know whether or not your warranty has been approved. If your warranty has been approved, we’ll include next steps. Either way, you’ll hear from us.

What’s covered under the warranty?

We’re extremely proud to stand behind the design, quality, materials and workmanship that go into every one of our products. We go to great lengths to create the best product that we can, and then we back that excellence with the Limited Lifetime Guarantee.

The warranty covers:
Manufacturing defects
Workmanship issues
Defective products
Mugs, bottles, and replacement lids
Products purchased in the US and Canada

It does not cover:
Normal wear and tear
Dents and scratches
Fading and paint chips
Accidental damage (like a dropped product)
Product misuse and improper care
Cleaning-related issues
Accessories (like straws and brushes)

Can you send me a part under the warranty?

No, unfortunately, we don’t have parts (gaskets, seals, etc.) to ship out. But if your warranty claim is approved, we’ll do you one better and replace either your lid or your whole product.

I need to send in a warranty claim, which form do I use?

Skip past the Contact Us form and go straight to filling out the warranty form located here.

I’m not sure what product I have, how do I fill out the warranty form?

We try to make it as easy as we can, so we’ve included pictures of all of our products. Select the category of your product (Mugs, Water Bottles, etc) and look for the model and color that’s closest to your product.

Will I get the same exact product with my warranty request?

We do our best, but due to inventory changes we cannot always replace your product with the same color or exact model. If that’s the case, we’ll replace your product with something very close — either a slightly different color or a model with similar features.

Materials & Construction

What are your water bottles made out of?

Here at Contigo®, we take health and quality very seriously. All of our plastic water bottles are BPA free and many are also made from FDA approved Eastman Tritan™. Eastman Tritan is far more durable than a traditional plastic and helps resist against stains and odors.

Our stainless steel water bottles are also BPA free and are made from food-grade stainless steel.

What are your travel mugs made out of?

Our stainless steel travel mugs are made out of food-grade stainless steel. They’re also BPA free.

What’s THERMALOCK™ vacuum insulation?

Thermalock™ vacuum insulation locks in the temperature for hours. On these types of bottles and mugs both inner and outer walls are made of stainless steel, and the air between those walls is removed to create a highly-insulated barrier. This form of insulation delivers the best hot or cold retention possible and also prevents condensation and sweating. Your hot beverages will stay piping hot for up to 5 hours and your cold drinks will stay refreshingly cold for up to 18 hours.

Can I put cold drinks in my travel mug?

Well certainly! Thermalock™ vacuum insulation on your stainless steel travel mug will help keep your drinks cold for hours.

Can I put hot drinks in my water bottle?

Unfortunately no, the components in your water bottle are not engineered to withstand the heat from hot beverages.

What’s double wall plastic construction?

Sweaty palms should be saved for first dates and playoff games – not from holding your water bottle. Double-wall construction means that the water bottle or travel mug body features both an inner and outer plastic wall which helps reduce sweating and condensation.

Technology

What’s AUTOSEAL® Technology?

AUTOSEAL® technology is the trifecta in convenience – it’s spill-proof, easy to clean and simple to use with just one hand. It’s on a variety of different travel mugs, water bottles and kids bottles. And since it automatically seals between sips, we like to say, “It knows when to close™”.

What’s AUTOSPOUT® Technology?

AUTOSPOUT® technology is all about making hydration easier. These water bottles and kids bottles feature a pop up spout that makes it easy for one-handed drinking. Simply, Press to Refresh™. Plus, AUTOSPOUT® water bottles have a spout cover to protect against dirt and germs.

Is AUTOSPOUT® Technology spill-proof?

The AUTOSPOUT® lids on kid’s bottles feature a spill-proof valve for added peace of mind.

What’s AUTOCLOSE® Technology?

AUTOCLOSE® technology is on our Shake & Go™ tumblers and it’s engineered for leak-proof mixing and shaking. The lid features a trap door so you can add your favorite water enhancers and shake them up until your heart’s content. No worries about spills or leaks. Afterward, simply put in the straw and enjoy.

What’s the SNAPSEAL® Lid System?

SnapSeal™ is your leak-proof partner to get you through your day. When you’re done sipping, you can easily snap the lid closed for leak-proof convenience on-the-go.

Retailers

Do you sell Contigo® products outside of the U.S.?

We sell Contigo products all over this big, beautiful blue marble we call Earth. Please see our international distributor’s page for a list of distributors near you or click here.

Do you know which stores currently have your products in stock?

Unfortunately, no (we’re still working on developing our psychic capabilities). Your best bet is to call ahead and check online so you can be sure the product you’re dying to get is in stock.

International Distribution

Where can I find Contigo® products outside of the U.S.?

Please see our international distributor’s page for a list of distributors near you or click here.