Warranty Replacement

How do I submit a warranty claim?

To submit a warranty claim, go to the Contact Us form and select "I have a problem with my product" as your Reason for Contacting. Within the form, you will be required to submit photos of your product in order for us to better understand the issue. Please include a photo of the lid, as well as a photo showing the issue at hand.

After we receive your information and photos, we will contact you within ten to fifteen business days the results of your claim. Claims are processed in the order they are received.

If my claim is approved, will I get the same replacement product?

While we would love to give you the exact same product it’s not always possible. Our stock levels are constantly changing so we may need to replace your product with a slightly different color or a similarly featured model.
After we receive your information and photos, we will contact you within five business days with the results of your claim.

What if I didn’t purchase my product from GoContigo.com, can I still submit a claim?

It may be faster to return your product to the retailer you purchased from, however this is not required.

If you believe your product qualifies for the warranty, simply fill out the form (you do not need an order number) and we will review it accordingly.

To submit a warranty claim, go to the Contact Us form and select "I have a problem with my product" as your Reason for Contacting. Within the form, you will be required to submit photos of your product in order for us to better understand the issue. Please include a photo of the lid, as well as a photo showing the issue at hand.

After we receive your information and photos, we will contact you within five to ten business days the results of your claim. Claims are processed in the order they are received.

I submitted a warranty claim, what’s next?

We typically process warranty claims within 2-3 weeks. Once we review them, we’ll reach out and let you know whether or not your warranty has been approved. If your warranty has been approved, we’ll include next steps. Either way, you’ll hear from us.

What’s covered under the warranty?

We’re extremely proud to stand behind the design, quality, materials and workmanship that go into every one of our products. We go to great lengths to create the best product that we can, and then we back that excellence with the Limited Lifetime Guarantee.

The warranty covers:

Manufacturing defects
Workmanship issues
Defective products
Mugs, bottles, and replacement lids
Products purchased in the US and Canada

It does not cover:

Normal wear and tear
Dents and scratches
Fading and paint chips
Accidental damage (like a dropped product)
Product misuse and improper care
Cleaning-related issues
Accessories (like straws and brushes)

Can you send me a part under the warranty?

No, unfortunately, we don’t have parts (gaskets, seals, etc.) to ship out. But if your warranty claim is approved, we’ll do you one better and replace your whole product.

I need to send in a warranty claim, which form do I use?

To submit a warranty claim, go to the Contact Us form and select "I have a problem with my product" as your Reason for Contacting. Within the form, you will be required to submit photos of your product in order for us to better understand the issue. Please include a photo of the lid, as well as a photo showing the issue at hand.

After we receive your information and photos, we will contact you within ten to fifteen business days the results of your claim. Claims are processed in the order they are received.

I’m not sure what product I have, how do I fill out the warranty form?

We try to make it as easy as we can, so we’ve included pictures of all of our products. Select the category of your product (Mugs, Water Bottles, etc) and look for the model and color that’s closest to your product.

Will I get the same exact product with my warranty request?

We do our best, but due to inventory changes we cannot always replace your product with the same color or exact model. If that’s the case, we’ll replace your product with something very close — either a slightly different color or a model with similar features.