Rated 5 out of
5
by
RIL Images from
Better than expected
I expected a "travel mug" What I got was phenomenal value and a fantastic product! Hot coffee stays hot outside in cold weather longer than anything I have ever used before and I am old so Ive used a lot of products. The cover seals, the lock feature means no accidental pours and I am recommending this to everyone I know.
Date published: 2021-01-01
Rated 5 out of
5
by
Rock from
Simply the BEST!
I was starting a new job in 2011. The new company was absolutely intolerant of open containers at the work desk. I needed a spill proof container of the highest quality and that was when I found Contigo. I have purchased their many models of travel mugs and water bottles. I have given many as gifts. Contigo the only Travel Mug I’ll use.
Date published: 2019-06-18
Rated 3 out of
5
by
Mathaio from
Lid maintenance over time is frustrating.
The lid was leakproof at first, but it did not remain that way. I think this is because there is buildup around the rubber seal. I have tried to clean it but I can’t get this buildup off without damaging the rubber. I think this lid is too complicated and intricate. I want one that needs less/easier maintenance.
Date published: 2023-10-18
Rated 5 out of
5
by
MarcM856 from
Performs as adverstised
Many times you buy products based on the manufacturer's claims and they just do not perform as advertised. This is a great mug and performs as advertised. I would highly recommend this to anyone who is a serious coffer drinker on the go, like I am.
Date published: 2020-10-14
Rated 4 out of
5
by
Ann h from
This mug is the best
Keeps my coffee hot doesn’t spill
But it was pricey but to keep my coffee hot was worth it until now I was drinking my coffee and the bottom fell off it won’t stay on so my favorite cup I can’t use anymore
Date published: 2020-12-15
Rated 5 out of
5
by
Mickey 9 from
Best leak-proof Coffee mug I have ever had!
I loved my stainless steel 20 ounce coffee cup! It kept my coffee or tea hot for hours on end! I sat it down on the ground to set our newest granddaughter's carseat in her parents vehicle & hugged her 1 year old sister and put her in her carseat , picked up my purse off the floor of their car. We got into our car and went on to our hotel to pack up the car for our 10 1/2 hour drive from Union City, NJ to Monroe, NC! I have sent pictures in the past, and was sent a newer autoseal lid and when the bottom of the outer base came off I was sent a new cup! I would love to have another 20 Oz stainless steel cup but I have only been able to find a 16oz stainless steel but it is not what I want! Is it possible for me to purchase one directly from you?
Date published: 2022-01-02
Rated 4 out of
5
by
Imad from
Good mug
I did buy this coffee mug ( West Loop 2.0 Stainless Steel Travel Mug with AUTOSEAL® Lid, 20 oz ) at the beginning was very excellent mug but now when I locked it and I tilting the mug the coffee comes out just like is not locked and the coffee won’t stay hot I need help what to do I love my mug
Date published: 2022-08-05
Rated 4 out of
5
by
jacobg50 from
Good Mug
The autoseal West Loop insulated mug delivers on its promise of convenience and functionality with its innovative autoseal technology, allowing for easy one-handed operation while keeping beverages hot for hours. Its sleek design and durable construction make it a stylish and reliable companion for daily commutes or outdoor adventures. However, some users have reported occasional leakage issues, particularly when the mug is not properly sealed, so it’s important to ensure a tight seal before use.
Date published: 2024-05-12
Rated 3 out of
5
by
Fireman Freddie from
Bottom plate came off.
Have been trying for some time to file a claim on a defective mug. The bottom plate on the cup came off. I get no where with the web site on this problem. I had one before this that I had about 5 years before it finally gave out.
Date published: 2023-01-21
Rated 1 out of
5
by
Pleazer69 from
Not spill proof or leak proof
Opening that you drink from does not seal completely and for some reason, you don’t sell a small rubber seal that is supposed to stop spills. Rotten way to drum up business.
Date published: 2021-09-04
Rated 4 out of
5
by
CarRo from
Amazing...but it peels
I love these Contigo travel mugs. They do not seem to leak once they are locked (I have found they sometimes do but not often enough that it is a problem. They keep your drinks hot for several hours which I especially enjoy. My only issue with this is that despite me hand washing this and caring for it, the paint begins to peel off at the top (by where the lid goes on). I have bought 3 of these and find that no matter what, they begin peeling which then look cheap.
Date published: 2022-04-19
Rated 3 out of
5
by
Anonymous from
Tạm
The bottle is closed with steam on the lid and neck of the bottle, the paint is very easy to peel off.
Date published: 2023-07-28
Rated 5 out of
5
by
Jimmy 1211 from
Hot coffee
This cup keeps my coffee or hot chocolate real hot for like 6 to 8 hrs. just wish it had a handle.
Date published: 2020-12-30
Rated 5 out of
5
by
pbrooks from
No more coffee on my walls and carpet!!!
My sweet husband drinks coffee all day long and invariably spilled, spattered, leaked, etc. all over our cars and house. For years I bought coffee colored carpet, just to lower my stress level. This has changed my life! Give me Yeti cups and they go in the back of the cabinet. I have bought 7 of these since 2013 (he leaves them places), and about to buy a backup for Father's day. Buy this item, you will not be disappointed.
Date published: 2019-06-13
Rated 1 out of
5
by
maddog from
Disappointed
Product has leaked from almost the beginning. I’ve had it for 2 months with limited use and it will pour out a stream of hot coffee between the vessel and the lid. Very disappointing how cheaply made it is. We will see if I can get another one to try as I’ve submitted warranty info and it was a gift. Only option I had was getting a blueberry colored one back which I want stainless steel like the one that was purchased for me.
Date published: 2026-02-02
Rated 4 out of
5
by
Qawfi from
My preferred hot mug
It does keep my coffee hot for quite a while and the auto seal lid is quite effective. However, if the mug is dropped with the lid on, the inside of the lid can come loose. It does not seem to be fixable and therefore the whole unit is useless.. This has happened to two of mine and is very disappointing. The Autoseal is preferable to the newer top, however, as that one only seals by closing the top.
Date published: 2021-10-19
Rated 5 out of
5
by
Patrick3666 from
A modern classic!
In this era the instant obsolescence, the Contigo West Loop autoseal is the go to mug for hot beverages in our home (we use other Contigos for cold beverages!).
Introduced to us by a USMC friend, this has become indispensable even after our infant daughter no longer spills and at five years has her own.
Long-lasting and stylish, Contigo West Loop continues to serve with distinction!
Date published: 2019-06-13
Rated 1 out of
5
by
ScottH from
Poor cap design
The lip of the cap protrudes too high and makes it difficult to place lips on it. The 2.0 version was the best and once again, some design team team decided to make a great product and make it bad. Oh well, will return the 3.0 and look for another brand. After 12 years of using contigo products, they have successful made their design worse and lost a longtime customer!
Date published: 2025-12-07
Rated 5 out of
5
by
Idaho Karen from
BEST coffee cup every
This is the 4th one I have purchase. I buy these because I work in a heavy equipment all day long and I never have to worry about spilled coffee plus my coffee stays hot for about 6 hrs hot and and warm for about 9 hrs. I take (2) two with me at 4am and at 5pm they are still warm. Yes I savor my coffee. Love Love Love the new lid for cleaning reasons.
Date published: 2019-06-13
Rated 4 out of
5
by
FMSAZ from
Love the mug, but...
I have used Contigo products for the last 4 years and found them to be very well built. I am on my third mug, and now I lost the rubber tip from the lid and the mug doesn't seal. I can't find it anywhere on the website and I don't want to spend another $7 for an entire lid. I will continue to use Contigo, but maybe purchase a different mug.
Date published: 2019-07-10
Rated 5 out of
5
by
Coffee adict from
LOVE this product, but...
By far my favorite Contigo product! A true leak and spill proof lid. Easy to use and reliable. I noticed the lid quality has changed...It was super durable and has a high survivability. The generation after, if the mug is dropped, the lid has a tendency to pop off.
I would recommend the QC team to re-evaluate your drop test.
Date published: 2026-01-23
Rated 4 out of
5
by
Dreamcatcher from
Replacement lid needed
We have 4 contigo mugs in our house yet only one is usable as a travel mug due to the lids failing. This would be a 5star review if there was a way to easily replace the autoseal lid when it breaks. I like the functionality yet I do not like the durability. I would like a way to easily order 4 replacement autoseal lids.
Date published: 2025-12-02
Rated 5 out of
5
by
rhondar23 from
I highly recommend Contigo if you are looking.for.a thermal.travel mug.
I love this product! It keeps my coffee or tea hot, and my iced drinks cold . The lid has a lock to keep if from accidentally opening. It is leakproof and easy to clean but top and bottom. Also, the cost is better than Yeti or some of the other products that are on the market. Also, customer service is great!
Date published: 2024-05-14
Rated 5 out of
5
by
Tina C_217 from
I love this mug!
To me the best thing about this mug is the leak proof lid. I can carry my hot coffee upside down and no leaks!! If you get the locking lid it's even more protection against accidental button pushing. I bought mine 3 yrs ago and I still brag about how awesome it is to use! Keeps coffee hot and water cold too!
Date published: 2021-02-03
Rated 3 out of
5
by
waverun from
travel mug is great but lid needs better
the travel mugs are great but the rubber seals in the lid wear too quickly. You should make the seals available for replacements. I have 6 of these cups and only one lid stays sealed anymore at the mouth opening because of seal disintegration. It would be easy to have replacements for these rubber seals.
Date published: 2022-11-26
Rated 5 out of
5
by
Snowplow girl from
Best Ever Traver Mug
I purchased travel mugs about 10 years ago. I LOVE them. I have a 20 oz and 16oz mugs. Great for traveling and also great for at home use as well. No chance of spilling on you or your furniture. I am planning on purchasing another 20 oz mug if I can find what I am looking for. Anyway great product.
Date published: 2024-01-21
Rated 3 out of
5
by
Mom of active boys from
I miss the old bottom of the West Loop
By far Contigo is my go to brand and I applaud that the new top is easier to wash. But now that the bottom is press fit it falls off. I miss the rolled bottom style, too bad I lost my favorite coffee cup. I have had to glue the bottom on to both of my newer style within a week of purchase.
Date published: 2019-06-13
Rated 4 out of
5
by
marissaf114_198 from
Leakproof but doesn’t stay hot
I have had a couple versions of this cup. I really like the sealing capabilities — the lid stays on tight and doesn’t leak at all. The insulation is a bit less than I would hope for. Coffee stays hot but not for a super long time. For the price, I think there are better choices.
Date published: 2025-12-28
Rated 5 out of
5
by
nevets from
Hands Down best travel mug ever!
This is by far the best thermal coffee mug ever made. I have been using one of these for years It keeps my coffee hot/warm for at least 5 hours. The locking button to prevent spilling is great also. I like these so much I have purchased them for other family members as well.
Date published: 2019-06-17
Rated 5 out of
5
by
camt24_1224 from
The only travel mug
The travel mug I recommend to everyone - leak-proof, easy to clean even when I lived in a dorm, trustworthy enough to throw in a backpack, and keeps liquids hot all day. The seal is my favorite to sip out of, because it doesn’t let me burn myself with too much too fast.
Date published: 2025-09-30