Lifetime Guarantee

Claim Form

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  • Two product images are required. Max file size is 2MB. JPG format only please.

We go to great lengths to create a truly superior product, but we also know that on occasion, things happen. As such, we back our products with the Contigo Limited Lifetime Guarantee against any manufacturing defects in materials and workmanship.

  • Normal wear and tear, such as dents, scratches and paint chips, accidental damage including dropped product, product misuse and improper cleaning/care are not covered under the Contigo Limited Lifetime Guarantee. To review the complete policy, click here.

  • Accessories, including straws and brushes, are not included.

  • You must fill out the form in order to have your claim reviewed. We will respond to your inquiry within 2 – 3 weeks.

  • If you are not able to submit a picture, you may ship the product back to us for review. All shipping charges will be the responsibility of the consumer.

  • The Contigo Limited Lifetime Guarantee applies to mugs, bottles and replacement lids purchased and used in the United States and Canada only.

  • Please note: Warranty orders shipping to Canada must have a physical shipping address. FedEx International will not ship to a PO Box.

    • The Contigo Limited Lifetime Guarantee

    We’re extremely proud to stand behind the design, quality, materials and workmanship that goes into every Contigo® product. We go to great lengths to create the best product that we can and then we back that excellence with the Contigo Limited Lifetime Guarantee.

    The Contigo Limited Lifetime Guarantee applies to:

    COVERED:

  • Material Issues
  • Workmanship Issues
  • Defective Products
  • Mugs, Bottles, Replacement Lids
  • Purchased in the US & Canada

    • NOT COVERED:

  • Normal Wear & Tear
  • Dents & Scratches
  • Fading & Paint Chips
  • Accidental Damage (like a dropped product)
  • Product Misuse & Improper Care
  • Cleaning Related issues
  • Accessories (straws and brushes)

    • If you experience a material or workmanship issue with your Contigo product please fill out the form and we’ll respond to your inquiry within 2-3 weeks. Please note that it may be faster and more convenient to return your Contigo product to the retail store that you purchased from in order to minimize replacement time and avoid return shipping charges.

    We do not offer monetary reimbursement nor is the Guarantee transferable. Contigo will repair or replace, at its discretion, any defect in materials or workmanship for the lifetime of the product. We strive to quickly replace defective products with current inventory and sometimes that means a comparable product or color.

    The total liability of Contigo for any loss or damage, whether based on contract, warranty, negligence or otherwise, shall not exceed the purchase price of the Contigo product. In no event shall Contigo be liable for consequential, incidental or special damages of any kind. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.