Return Policy

We pride ourselves on the great products we make, but no one’s perfect, right? If for any reason you’re unhappy with your purchase, we hope you’ll give us the chance to make it right. We offer a 60-day, 100% satisfaction guarantee on all products, in addition to a warranty that covers defects in manufacturing.

To return or exchange your item(s) purchased from GoContigo.com, please fill out our contact form below.

We are only able to accept returns or exchanges for items that were purchased directly from our website. If you purchased your product anywhere other than GoContigo.com, you must return to the original place of purchase for a refund or exchange.

Please Note:

• We will not refund original shipping charges. Your refund will equal your order total, plus any sales tax paid, minus shipping charges.
• Return shipping costs are the responsibility of the customer.
• We can only make exchanges for the exact same item(s) originally purchased. We will not exchange your purchase for other items.

100% Satisfaction Guarantee

We guarantee all of our products and hope you like them just as much as we do! If you are not satisfied with your purchase for any reason, we will gladly refund or replace your item(s) purchased from GoContigo.com for up to 60 days from the date of purchase.

Warranty

Our products are designed and manufactured to comply with the highest of quality standards and controls. Our warranty covers all defects in materials or manufacturing that appear under conditions of normal product use for a period of up to 1 year. We will replace all items that clearly have a manufacturing or material defect.

Please Note:

• We can only replace items that have been purchased online. If your item has a material or manufacturing defect and it was purchased at a retailer, you must return it to the place of purchase for refund or exchange.
• We will only replace items for defects that appear under normal use conditions. We will not replace items that have been dropped, lost, or used in ways other than intended. We will not replace damaged items due to user mishandling.
• Your Contigo beverage containers have been designed to strict specifications and are meant to be used only with their designated lids. We will not replace items that have been damaged as a result of using other, non-designated lids or parts.
• We will NOT replace items that have been cleaned in the dishwasher (unless they are noted to be dishwasher-safe), microwaved, or placed in the freezer

GoContigo.com Returns & Exchanges

To help us provide you with better service, please fill out all sections. Someone from Contigo will contact you promptly regarding your return.