FAQs

Replacement Lids  

I need a new lid.  Do you sell replacements?

Yes.  Replacement lids can be found here.

I live in Canada and I am trying to purchase a replacement lid.  Why can't I complete my order?

We charge an additional $3 per lid for shipping to Canada.  Our system cannot process these orders at this time.  You need to either add items to your order in addition to the lids (you will be charged shipping on the other items in your order, but not the lids), or contact us with your shipping and credit card information and we will process the order for you manually.

I don't see the replacement part I need on your website.  Where can I find other replacement parts?

The only replacement parts we sell at this time are replacement lids.  Our website is currently the only place to buy replacement lids.  All replacement lids currently available are listed on our replacement lids page.  

Shipping Info

Do you ship outside of the U.S.?

We can only ship to the U.S. and Canada at this time.  We do sell our products to retailers outside of the U.S., however.  Please see the International Distribution section of the FAQs page for details.

When can I expect to receive my order?

Please view our estimated shipping times.

How will I know when my order ships?  Will I receive a tracking number?

You will receive an email from FedEx confirming shipment of your order and containing your tracking number within 3 - 4 business days after placing your order. The tracking will come directly from FedEx, so please double check your junkmail/spam folder if you do not see it in your inbox. Also, note that you will not receive a shipment notification email or tracking number for orders containing only replacement lids and/or cleaning brushes.  Orders containing only replacement lids and/or cleaning brushes are sent via USPS.

How much will the shipping cost on my order?

Shipping costs are pulled directly from FedEx when you enter your shipping address during check out.  We cannot provide exact shipping costs because they are based on your shipping zip code and current FedEx rates, which fluctuate.  As a starting point, if you live in the continental U.S., you should expect to pay about $8 for one item.  Additional items add about 50 cents to $1.00 each to the shipping cost.

How do I ship to an APO or FPO address?

Unfortunately, we do not have the capabilities to ship to an APO or FPO address at this time. 
 

Once I place my order, when can I expect it to ship?

Orders will ship within 1 business day, unless otherwise noted next to the item. 

Replacements, Exchanges, & Refunds

How do I get a replacement item, make an exchange, or obtain a refund?

For information on our replacement, exchange, or refund policy, click here.
 

Care & Use

What is the best way for me to clean my new Contigo^® product? 

                          Wash thoroughly before first use.
                 
                          RINSE LID IMMEDIATELY AFTER EACH USE with warm water, pressing the AUTOSEAL^® button (if applicable) so water flows through Drink Spout and Vent Hole.  

                          Then wash lid in top rack of dishwasher, or soak lid for 10 minutes in hot, soapy tap water.  Rinse thoroughly.

                          Unpainted stainless steel bodies are top-rack dishwasher safe.  Painted stainless steel bodies should be hand washed with warm water and a mild detergent 
                          and then rinsed thoroughly.

                          Plastic bodies labeled "Top Rack Dishwasher Safe" can be placed in the top rack of a dishwasher.  Plastic bodies can also be hand washed with warm water and 
                          a mild detergent and then rinsed thoroughly.

                          ALWAYS STORE MUG OR BOTTLE WITH LID REMOVED to allow parts to dry completely.


                          Additional Cleaning Tips:                                    

                                  See how to use the Contigo^® Brush Set to clean your AUTOSEAL^® Travel Mug!

                                  See how to use the Contigo^® Brush Set to clean your AUTOSEAL^® Water Bottle!

 See how to use the Contigo^® Brush Set to clean your AUTOSPOUT™ Water Bottle lid!

                                  In the event that a lid is not cleaned regularly and shows signs of improper care, Contigo^® recommends purchasing a replacement lid or 
                                  purchasing a replacement item.
 

Materials & Construction 

I am allergic to latex.  Do any of your products contain latex?

No.  All of our products are latex-free.

Retailers

Where can I find Contigo^® products near me?

Check out our Retailers page to find the retailer nearest you.

Do you sell Contigo^® products outside of the U.S.?

Yes.  Please see our Retailers page for a specific list of retailers in your area.  If you are in the E.U., you may also visit our E.U. website for more information on distribution in the E.U. 

I have looked at your Retailers page.  How do I know which stores currently have your products in stock?

You will need to contact specific stores in your area to check whether our products are currently in stock.  We do not have access to the inventory levels at individual stores.

International Distribution

Where can I find Contigo^® products outside of the U.S.?

You can take a look at our Retailers page, you can visit our E.U. website, or you can contact one of our international distributors directly for more information:  

Australia Distribution:
    DKSH Australia Pty. Ltd.
    Unit 3, 5 Meridian Place
    Norwest Business Park
    Bella Vista NSW 2153
    Australia
    Tel: +61 2 8884 6000
    www.dksh.com/australia
   

Europe & Middle East Distribution:
    Kambukka
    Torenplein 7.16.1
    3500 Hasselt
    Belgium
    info@mycontigo.com 
    www.mycontigo.com  


Israel Distribution:
    KitchenWorks, Ltd.
    115 Nahalat Binyamin
    Tel-Aviv, Israel, 66525
    Tel: +972-3-518-6288
    info@kitchenworks.co.il 
    www.kitchenworks.co.il 


Japan Distribution:
    Daisaku Shoji Ltd.
    12F, The Imperial Hotel Tower
    1-1-1, Uchisaiwai-Cho, Chiyoda-ku
    Tokyo, Japan
    Tel: +81 3 3539 4000
    www.daisaku-shoji.co.jp/p_contigo.html


 South America Distribution:
    Grupo Alca, C.A.
    Caracas, Venezuela
    Tel: +011-58-416-633-2052
    info@contigovenezuela.com 
    www.contigovenezuela.com