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FAQs |
| Replacement Parts |
| Shipping Info |
| Returns & Exchanges |
| Bulk Ordering |
| Care & Use |
| Materials & Construction |
| Retailers |
| International Distribution |
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Replacement Parts I need a new lid. Do you sell replacements? Yes. Replacement lids can be found here.
I live in Canada and I am trying to purchase a replacement lid. Why can't I complete my order? We charge an additional $3 per lid for shipping to Canada. Our system cannot process these orders at this time. You need to either add items to your order in addition to the lids (you will be charged shipping on the other items in your order, but not the lids), or contact us with your shipping and credit card information and we will process the order for you manually.
My AUTOSEAL® Kids Mug is missing the clear rubber seal that sits on top of the cup and prevents it from leaking. Can I get a replacement seal? Yes. Replacement gaskets for AUTOSEAL® Kids Mugs can be found here.
I don't see the replacement part I need on your website. Where can I find other replacement parts? Our website is currently the only place to buy replacement parts. All replacement parts currently available are listed on our replacement parts page.
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Shipping Info Do you ship outside of the U.S.? We can only ship to the U.S. and Canada at this time. We do sell our products to retailers outside of the U.S., however. Please see the International Distribution section of the FAQs page for details.
When can I expect to receive my order? Please view our estimated shipping times.
How will I know when my order ships? Will I receive a tracking number? You will receive a notification email when your order ships. It will contain your UPS tracking number. Please note that you will not receive a shipment notification email or tracking number for shipment of replacement lids or gaskets. Replacement lids and gaskets are sent from a separate location via USPS.
How much will the shipping cost on my order? Shipping costs are pulled directly from UPS when you enter your shipping address during check out. We cannot provide exact shipping costs because they are based on your shipping zip code and current UPS rates, which fluctuate. As a starting point, if you live in the continental U.S., you should expect to pay about $7 for one item. Additional items add about 50 cents to $1.00 each to the shipping cost.
How do I ship to an APO or FPO address? Unfortunately, we do not have the capabilities to ship to an APO or FPO address at this time.
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Returns & Exchanges What is your return policy? We can only refund or exchange items that were purchased directly from GoContigo.com. If you would like a refund or exchange for an item purchased elsewhere, you must return to the place of purchase because they are responsible for your warranty. All items purchased at GoContigo.com are covered under both a Manufacturing Warranty and a Satisfaction Guarantee. Check out our Return Policy for more details.
I have a defective item. How do I make an exchange? If you purchased the item from our website, please fill out our returns form and someone will contact you with information on how to exchange your item. If the item was not purchased from our website, please return to the original place of purchase for an exchange or refund.
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Bulk Ordering I'm interested in becoming a distributor of Contigo® products. What do I need to do? Send us an email at sales@gocontigo.com or go to our Business Partner Login and fill out the form to have someone contact you.
I would like to purchase a large quantity of your products. What is the minimum order quantity required for me to receive a bulk pricing discount? Our minimum quantity for bulk orders is 48 pieces.
I'm interested in customizing your products. Do you do custom logos and imprinting? We can only do logos and custom imprinting for a minimum order quantity of 48 pieces.
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Care & Use What is the best way for me to care for my new Contigo® product? To maximize the life of your new Contigo® product, avoid harsh cleansers and avoid washing the bodies of the mugs in the dishwasher. For more-specific care instructions, please read the Care & Use Instructions for your product.
What is the best way for me to thoroughly clean my AUTOSEAL® lid? All AUTOSEAL® lids are dishwasher safe. If you would like to clean the lids outside of a dishwasher, you can run hot, soapy water through the drink hole while depressing the AUTOSEAL® button to allow the water to run completely through the lid. You can also swish around hot water and use a sponge on the underside of the lid. If desired, you may use small, pipe-cleaner-type brushes to clean inside of the AUTOSEAL® mechanism. Always rinse the lid after use if you are not going to clean it right away. Never store the lid on the body of the mug after cleaning, because that could trap liquid inside of the mug, which can lead to the growth of mold.
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Materials & Construction Are your products BPA free? All of the products we currently sell are BPA free.
I am allergic to latex. Do any of your products contain latex? No. All of our products are latex-free.
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Retailers Where can I find Contigo® products near me? Check out our Retailers page to find the retailer nearest you.
Do you sell Contigo® products outside of the U.S.? Yes. Please see our Retailers page for a specific list of retailers in your area. If you are in the E.U., please also visit our E.U. website for more information on distribution in the E.U. If you are in the Middle East, please contact our Middle East distributor at info@kitchenworks.co.il.
I have looked at your Retailers page. How do I know which stores currently have your products in stock? You will need to contact specific stores in your area to check whether our products are currently in stock. We do not have access to the inventory levels at individual stores.
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International Distribution Where can I find Contigo® products outside of the U.S.?
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If these have not answered your questions or if you would like more info, please contact our customer service.
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