Contigo® | Contact

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Contact Us

US Corporate Headquarters

US Media Contact

US Imprinting & Promotional Designs

Australia Distribution

Europe & Middle East Distribution

Israel Distribution

Japan Distribution

South America Distribution

We welcome your thoughts and suggestions! If you have any questions, comments, or concerns, please feel free to contact us. All phone calls and emails are returned by our consumer support team which is located at our headquarters in Chicago, IL, ensuring that your inquiry will be answered thoroughly, by someone who knows everything about our products. Please use the form below to send us a note or call us at 1-888-262-0622 and we would be happy to answer your questions.

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US Corporate Headquarters

Ignite USA, LLC
Attn: Contigo Customer Service
180 N. LaSalle St.
Suite 700
Chicago, IL 60601
1-888-262-0622

US Media Contact (For consumer care inquiries, please contact us at 1-888-262-0622)

Jackie Zureich
L.C. Williams & Associates
312-565-4639
jzureich@lcwa.com

US Imprinting & Promotional Designs

For information regarding promotional designs and imprinting, contact:
contigo@etsexpress.com

Australia Distribution

DKSH Australia Pty. Ltd.
Unit 3, 5 Meridian Place
Norwest Business Park
Bella Vista NSW 2153
Australia7
Tel: +61 2 8884 6000
dksh.com/australia

Europe & Middle East Distribution

Kambukka
Torenplein 7.16.1
3500 Hasselt.
Belgium
info@mycontigo.com
mycontigo.com

Israel Distribution

KitchenWorks, Ltd.
115 Nahalat Binyamin
Tel-Aviv, Israel, 66525
Tel: +972-3-518-6288
kitchenworks.co.il

Japan Distribution

Daisaku Shoji Ltd.
12F, The Imperial Hotel Tower
1-1-1, Uchisaiwai-Cho, Chiyoda-ku
Tokyo, Japan
Tel: +81 3 3539 4000
daisaku-shoji.co.jp/p_contigo.html

South America Distribution

Grupo Alca, C.A.
Caracas, Venezuela
Tel: +011-58-416-633-2052
Tel: +81 3 3539 4000
info@contigovenezuela.com
contigovenezuela.com

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Terms of Service Privacy Notice Sitemap
Contigo, the Contigo logo, AUTOSEAL, the AUTOSEAL logo, AUTOSPOUT, and the AUTOSPOUT logo are trademarks or registered trademarks of Ignite USA, LLC.
*Based on total branded travel mug sales, excluding private label. Source: Nielsen ScanTrack Drinkware Container and Set report for U.S. Food, Drug, Mass and Information Resources (IRI) Costco CRX report for the 52 weeks ending 8/3/13.
**$4.99 flat rate shipping and free shipping is available to consumers within the contiguous U.S. They are not applicable to wholesale orders or bulk orders over $150.

How long will it take to ship my order?

U.S. Shipping Times:
SmartPost* 8 - 10 business days
FedEx Home Delivery 6 - 7 business days
FedEx Two Day 3 - 4 business days
FedEx Standard Overnight 2 - 3 business days
Canada Shipping Times:
FedEx International Ground 3 - 9 business days
FedEx Economy International 3 - 7 business days
FedEx Priority International 2 - 5 business days
PLEASE NOTE:
SmartPost: Orders shipping via SmartPost will start the shipping process via FedEx and will be assigned a tracking number. The order can be tracked until it arrives at your local post office. After it arrives at the post office, it will ship USPS and is no longer trackable. At this time, this option is only available in the contiguous US.
Lids: Orders containing only replacement lids and/or cleaning brushes will ship via USPS and will be delivered in 7 - 10 business days. Because they are shipped USPS, you will not receive a tracking number for purchases containing only lids and/or cleaning brushes.

How will I know when my order ships? Will I receive a tracking number?

You will receive an email from FedEx confirming shipment of your order and containing your tracking number within 2 - 3 business days after placing your order. If you select the SmartPost option, you will only be able to track the package to your local post office. From there, the package is sent USPS and can no longer be tracked via FedEx. Also, please note that you will not receive a shipment notification email or tracking number for orders containing only replacement lids and/or cleaning brushes. Orders containing only replacement lids and/or cleaning brushes are sent via USPS.

How much will the shipping cost on my order?

Shipping via SmartPost in the contiguous US is a flat $4.99 unless you spend $35 or more and it's free! Please note, if you are ordering in bulk (orders over $150), then standard shipping rates apply. If you are looking for next day or any other accelerated shipping method, and if you are in Canada then the costs are pulled directly from FedEx when you enter your shipping address during check out. We cannot provide exact shipping costs because they are based on your shipping zip code and current FedEx rates, which fluctuate.